Moyens d'évaluation :
- Quiz pré-formation de vérification des connaissances (si applicable)
- Évaluations formatives pendant la formation, à travers les travaux pratiques réalisés sur les labs à l’issue de chaque module, QCM, mises en situation…
- Complétion par chaque participant d’un questionnaire et/ou questionnaire de positionnement en amont et à l’issue de la formation pour validation de l’acquisition des compétences
Who should attend
For example, you are a manager or employee of a service or IT organization, director, executive, IT professional or business manager. Or you want to gain a basic understanding of ITIL and obtain the official certificate.
Certifications
This course is part of the following Certifications:
Prerequisites
You need the ITIL v3 Foundation certification to attend this training.
Course Objectives
You will learn the basics of IT Service Management according to ITIL4 at Foundation Level. This includes the basic ITIL4 principles, practices and roles. During the training you will acquire the necessary language skills and prepare yourself optimally for the official ITIL4 Foundation exam. The ITIL Foundation exam tests the theoretical knowledge you have acquired so that you can move confidently in IT service management practice and successfully master the further path to becoming a managing professional or leader.
This training is provided by our partner Serview. Serview is a PeopleCert accredited training organization.
Course Content
In this training you will learn the differences between ITIL v3 Foundation and ITIL4 Foundation.
Allemand
Allemagne
Moyens Pédagogiques :