Detailed Course Outline
Module 1: ProxySG Secure Web Gateway - Diagnostics and Troubleshooting Overview.
- Brief review of the ProxySG-based Secure Web Gateway solution.
- Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency.
Module 2: Exploring Sysinfo Files.
- Description of how to generate sysinfo files and what information they contain.
- Using sysinfo files as a key tool in diagnosing troubleshooting issues.
Module 3: Troubleshooting Issues Related to Authentication.
- Methods for diagnosing and solving issues related to authentication, focusing on IWA direct and IWA BCAAA realms.
- Includes issues related to surrogate credentials and Schannel congestion.
Module 4: Troubleshooting Issues Related to DNS.
- Methods for diagnosing and solving issues related to DNS lookups.
- Includes both forward and reverse DNS lookups, and DNS imputing.
Module 5: Troubleshooting SSL Interception Issues.
- Methods for diagnosing and solving issues related to SSL interception.
- Includes connection and performance issues.
Module 6: Troubleshooting Performance Issues Related to Policy Efficiency.
- Methods for optimizing performance through tips for creating more efficient policies.