Detailed Course Outline
MODULE 1 – VIDEO CONFERENCING
- Explain standards and roles in videoconferencing
- The role and functionality of codecs
- Describe audio and video compression protocols and associated features
MODULE 2 – HIGH DEFINITION PRIMER
- Explain the different HD video techniques and resolutions
- Describe HD video conferencing requirements
MODULE 3 – POLYCOM ENDPOINT PRODUCT LINE
- HDX products
- RealPresence Group Series
- RealPresence Desktop and mobile series
MODULE 4 – PROTOCOLS & NETWORKING
- HDX & RealPresence group series remote controls
- Content sharing (H.239)
- Multipoint plus conferencing (internal and external MCU)
- Transcoding and encryption
MODULE 5 – INSTALLATION
- Cable up and connect systems
- Set up systems for networking
- Follow and execute a typical location setup using Out of Box Set Up Wizard
- Understand and use system setups, menus and settings
- Gatekeeper/SIP registration
MODULE 6 – OPERATION
- Placing and receiving calls to end point-to-point and multipoint systems
- Operate camera, audio controls and video switching
- Conduct multiple types of system integration (Hardware or Software integration)
- Configure HDX and NAT/Firewall traversal
MODULE 7 – MAINTENANCE
- Carry out diagnosis using system menus and remote management
- Conduct software updates
- Carry out preventative maintenance procedures
MODULE 8 – TROUBLESHOOTING
- Identify issues and troubleshoot using tools like Putty and Telnet
- Use procedures and tools on HDX and RealPresence Group Series to identify and rectify issues